FAQ'S

HOW DO I PRONOUNCE 'PIVOTTE'?

It is pronounced "pivot"

WHY IS IT SPELLED LIKE THAT?

Because it's feminine form and we are all about the feminine form.  

HOW DO I FIND MY CORRECT SIZE?

Please refer to our fit guide for sizing. Please note measurements listed refer to wearer's measurements, not clothing measurements. If you have any other questions e-mail us and we'll help you out!  hello@pivottestudio.com

CAN I PURCHASE A PIVOTTE GIFT CARD?

Sure!  Please write to us at hello@pivottestudio.com and we'll set up a gift card for you.

HOW DO I CHECK ON THE STATUS OF MY ORDER?

You can check on the status of your order by logging into your pivotte account. You will receive an order confirmation e-mail after your oder has been placed.  A separate e-mail with shipping and tracking information will be sent to you once your oder has been shipped.  Please note that there may be some delays for tracking information to show up.  

CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?

Please check your order carefully before placing your order, you will not be able to make changes directly via your account.  You may e-mail us at hello@pivottestudio.com with your order number and we will try to accommodate as best as we can if your order as not shipped yet.

WHAT IS PIVOTTE'S RETURN POLICY?

You may return or exchange an item within 30 days of receipt of your purchase of any unused, unworn products in their original packaging. Final sale items are not eligible for return.

International orders are subject to shipping fees for returns and exchanges. 

Initiate returns and exchanges here or email us at returns@pivottestudio.com with your order number.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

We offer complimentary shipping via USPS First Class or Priority for all orders within the continental US. Please allow for 1-2 business days for credit card verification and/or order confirmation.  Please allow for 2-7 business days for shipping depending on your shipping destination.  

DOES PIVOTTE SHIP OUTSIDE OF THE USA?

We offer USPS Priority shipping to Canada residents with an additional shipping fee (calculated at checkout).  We are working on expanding our international shipping destinations.

WHAT PAYMENT FORMS DO PIVOTTE ACCEPT?

We accept Visa, American Express, Master Card, Discover, Paypal, and Amazon Payments

DOES PIVOTTE CHARGE SALES TAX?

We charge sales tax for shipping addresses in NY. Your sales tax will be calculated automatically at check out according to your address.